2. An integrated solution gives you the flexibility to support multiple channels, fulfillment methods, fulfilment locations and return points.
Retail stores, warehouses, DC’s and drop ship locations are all integrated into a DOM solution, meaning more automation, higher order accuracy and better reporting.
Tracking inventory accurately across all channels is vital for maintaining a flexible and dynamic system, giving you the ability to adapt easily to changing market conditions and offer a seamless customer experience.
See Your Business Automated
Business priorities define automated fulfillment rules, such as inventory availability, stock buffers, lowest total delivered cost, etc. These intelligent fulfilment rules control optimal routing decisions, saving costs, ensuring adequate stock levels are kept and getting the order to the customer in the most efficient way possible.
Completing the order lifecycle is returns. 86% of consumers would like the ability to return online purchases in-store, an omnichannel feature made possible with an integrated DOM solution. 73% of online shoppers – nearly three in four – say that the returns experience affects their likelihood to buy again from a particular retailer.
Coupled with a PIM (Product Information Management) solution, an OMS or DOM solution is the ultimate tool to achieve retail success.