What Is Order Management Software?

Order Management Software is essential for any retailer selling in more then one location. Successful retailers rely on Comestri’s efficient and intelligent OMS to meet and exceed customer expectations.

89%

of consumers expect to view local inventory online

86%

of consumers expect to buy online, return to store

Order Management Software is essential for any retailer selling in more then one location. Successful retailers rely on Comestri’s efficient and intelligent OMS to meet and exceed customer expectations.

What is Order Management Software?

In essence, order management software is a central hub that tracks sales, orders, inventory, locations and fulfillment from all sales channels. It provides a single, global view of everything that’s “available to sell”, tracks order allocations, manages buffer stock and provides real-time stock availability to all sales channels to protect against overselling.

An Order Management System can be connected to your PIM (product information management), your ecommerce sites, sales & marketing channels, warehouse and distribution centres, business systems and much more.

An Order Management System is a powerful tool for ecommerce;

a seamless order management process is integral to a positive customer experience.

What is a Distributed Order Management (DOM) System?

A DOM also includes a single, global view of real time inventory and inventory locations, allowing retailers to truly optimise their inventory allocation, fulfillment and distribution. Optimising fulfillment processes reduces costs and delivery time by shipping from the closest location with stock on hand.

The Order Lifecycle
Order Process

An Order Management System can help you streamline your order process, from inventory availability through to shipping, tracking and returns.

Top Benefits of an Order Management System

Sell more by having inventory available to see, no matter where it’s located. Ship from stores, DC’s dropshippers and more.

Provide an exceptional customer experience by showing stock available in store, offering click & collect, fast shipping, timely communications and instore returns.

Automate tasks and workflows, reduce manual errors and get an order out the door and to the customer sooner.

Like to learn more about Order Management Software? Download our free eBook: OMS / DOM Systems – An Introduction

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OMS Order Management System eBook Cover

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