A headless architecture gives retailers the flexibility to incorporate best-in-breed technologies in the backend, while not disturbing the front end “presentation” layer.
An OMS (or distributed order management system) is a platform that connects into your PIM to manage and track sales, orders, inventory and fulfillment from multiple sales channels. It automates and streamlines all the processes involved from when an order is placed through to delivery and returns.
A Distributed Order Management (DOM) System also includes a single, global view of real-time inventory and inventory locations. This additional layer of intelligence allows retailers to truly optimize their inventory allocation, fulfillment and distribution. In its most basic form, the Distributed OMS can fulfil a customer order from any location, based on predefined rules such as product availability, customer location and business priorities (fastest shipping, lowest shipping cost, etc.).
Consumers expect omnichannel features such as click & collect, ship from store, endless aisle and instore returns – live inventory within a Distributed OMS enables this.
In a headless world, the OMS is a piece of technology that sits external to your ecommerce platform. While your ecommerce platform may have OMS and order management capabilities, it certainly doesn’t have the intelligence or automation capabilities that a stand-alone, built for purpose system would present.