Revamping Returns

Why retailers need to rethink, rework and relaunch returns.

A Whitepaper by Comestri & ShipStation

2020 saw a fundamental shift in ecommerce.

Despite a challenging year for retailers, ecommerce surpassed levels not expected until 2025. Years of transformation happened in a matter of months as consumers were forced to embrace shopping differently.

But as ecommerce grew, so did returns. In the first week of 2021, UPS accepted 1.75 million returns into its system every day. Every. Single. Day. ASOS UK has a 25% return rate, which increases to a staggering 70% in Germany.

No longer an afterthought, returns are increasingly becoming a more important part of the shopping journey. Consumers are demanding more, and won’t hesitate to switch to a competitor if you don’t meet their needs.

Download the eBook today to learn:

  • The Current State of Returns

  • The Secret to Reducing Your Average Return Rate

  • 3 Tips to Reduce the Cost of Returns

  • Optimizing the Returns Journey

  • Sustainability and Returns

  • Checklist for Successful Returns

Download the eBook:

The people who return the most are the most profitable customers, with the top 5% of returners being 30% more profitable.

Brody Buhler, Global Managing Director, Accenture

How can we help?

Comestri’s award-winning SaaS platform helps retailers to simplify the complexity of data needed to drive ecommerce sales, provide an exceptional customer experience and reduce returns. Like to know more? Let’s chat.

About ShipStation

Every day, tens of thousands of e-commerce retailers rely on ShipStation to solve the day-to-day challenges of importing orders and processing shipments. A leading web-based shipping platform from ShipStation allows merchants to ship orders efficiently — wherever they sell and however they ship.

With more than 300 partnerships with leading shopping carts, marketplaces, carriers and fulfilment services, ShipStation’s goal is to make your online business successful. ShipStation is headquartered in Austin, TX, with offices in Sydney and London and is a wholly-owned subsidiary of (Nasdaq: STMP). For more information, visit