What is Order Manager Software?
An OMS is a hub that automates and streamlines processes involved in the order lifecycle. It manages and tracks all your sales orders, inventory and fulfillment. It provides a real-time stock API and allows for ecommerce fulfillment from any location.
The best Order Manager Software features sophisticated rules, which can be set up to route orders to the optimal location for fulfillment. Should there be stock discrepancies and there’s no stock to fulfill the order, the software can send the order to the next location for fulfillment. Intelligent rules can also be created to automate your core business goals – e.g. ‘only route orders to a location with buffer stock of X’, ‘only route orders to a location with 100% of items in stock’, ‘route orders to the closest DC to the customer’ and much more.
With one central location for all order information, customer service staff have complete order visibility. Staff are empowered to resolve any issues or update orders prior to shipping.