Comestri is a global SaaS company with offices in Sydney, Hong Kong, and London. For over a decade, we have helped retailers, wholesalers, manufacturers, and distributors consolidate, orchestrate, and publish product information wherever customers touch their brand.

At Comestri, we do things differently. We attribute our success to hiring the best people and ensuring our people enjoy doing what we do in a nurturing and supportive environment. We’re bold, not traditional, and we’re certainly not perfect.

What you will be doing

Our product documentation is an integral component of the product experience. It is as friendly, useful, and easy to use as our software is because we sweat every detail of writing the docs as much as we do designing the product.

We’re currently looking for someone with experience explaining technical concepts and processes to a broad audience to join our product team here in Sydney. As the Technical Writer you’ll work closely with the product management, product design, engineering, and customer experience teams to create and maintain product documentation content that helps our customers maximise the value they receive from our product.

You are a perpetual learner with a passion for the intersection of technology and people; motivated by the thought of helping people understand how things work. You are inquisitive and ask great questions, and possess meticulous attention to detail, and a healthy obsession with continuous improvement that ensures you are a craftsperson of the written word. At work, you use these strengths to empower users to get the most out of the product by identifying new content and end-to-end product experience enhancements that will impress the socks off of customers, and make life easier for everyone on the team.

You’re self-motivated and enjoy working independently within your craft but know when to succeed means collaborating closely with others. You are enthusiastic about authoring docs and willing to roll up your sleeves and do whatever’s necessary to meet team goals.

Your Experience

  • 3-5 years experience in a Technical Writing role or similar
  • Experience with eCommerce platforms, WordPress, JIRA, and Confluence
  • Exposure to a SaaS environment with a broad knowledge of web technologies
  • Ability to break complex concepts down into simple documentation
  • Comfortable chasing down answers while keeping a good relationship with multiple stakeholders
  • High-level writing skills, with a strong understanding of UX copy
  • Screenshot, video capture, and image editing skills
  • HTML and CSS knowledge
  • Working knowledge of SEO practices

We are a Diverse Bunch
We have an opportunity to build a great company and believe that diverse, inclusive teams will create the best outcomes for our clients, partners, colleagues, and our company.  We welcome everyone to be part of our story.

Our Commitment
We are committed to diversity and welcome applications from people who have a disability, are LGBTIQ+, and people of culturally diverse backgrounds, including Aboriginal and Torres Strait Island descent.

Why Comestri?  
Comestri not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid, and so we flex to ensure we provide the environment to suit that. You’ll genuinely have the chance to make a difference and won’t get lost in the crowd.

apply now