Comestri is a global SaaS company with offices in Hong Kong, Sydney and London. For over a decade, we have helped retailers, wholesalers, manufacturers, and distributors consolidate, orchestrate, and publish product information wherever customers touch their brand.

At Comestri, we do things differently. We attribute our success to hiring the best people and ensuring our people enjoy doing what we do in a nurturing and supportive environment. We’re bold, not traditional, and we’re certainly not perfect.

We are a Diverse Bunch

We have an opportunity to build a great company and believe that diverse, inclusive teams will create the best outcomes for our clients, partners, colleagues, and our company.  We welcome everyone to be part of our story

Job Description

Our Technical Services Engineer Engineer will design robust technical solutions to address complex or recurring issues in the Comestri Order Management platform. Our customers and partners are supported day-to-day by our “Level 1” and “Level 2” support teams, but when an issue requires a technical solution, they will need your help for “Level 3”.

This is a developer role in our support organisation and the successful candidate will need to develop deep technical knowledge of our whole platform, then work both with our development team and with our customer and partners to develop solutions.

Qualifications

  • A minimum of two years of experience in a development or technical support role.
  • Understanding of how to diagnose issues and validate fixes in a distributed environment.
  • Technical support or development experience for back-end data processing systems and/or high-traffic web/cloud applications, Java is a must.
  • Demonstrable analytical skills and ability to hone in on the root cause of an issue.
  • Hands-on experience of technical support tools such as Kibana, Postman, and SQL.
  • Familiarity with the Linux operating system, knowing Unix/Linux command line tools, like grep, curl (or wget). Ability to use string and file manipulation tools, knowing awk, sed is a plus.
  • Experience with commonly used support ticket tools such as Zendesk, Autotask and JIRA.
  • Working under a structured change-management process such as ITIL.
  • Working in a collaborative international multi-disciplined team.
  • Have a problem-solving attitude and the ability to see things through to a conclusion.

The essential attributes you need to be successful

  • Communication Skills – You have an ability to articulate key messages clearly and explain technical concepts to a non-technical audience.  You can converse easily with everyone from end-users to C-level executives.  You love being in front of customers and helping them get excited and successful with our technology.
  • Love for the Customer – You are willing to find out what the customer wants and needs and to act as well as develop accordingly.  You have the customers interests at heart and works on anticipating these.
  • Humble, Practical, Can-Do Attitude – you’re not afraid to roll up your sleeves and do the grunt work associated with building our company and our team.
  • Solution Driven – you have a demonstrated passion for diving into technical issues, troubleshooting, and then simplifying the solution to solve customer problems.  You have an interest in empathising with the customer to the extent of wanting to understand the customer’s product data to drive a solution.
  • Has Fun at Work – You share ideas and provide encouragement to others.  You actively participate in Comestri team activities.  You build on other ideas and give due appreciation, bringing out the best in others

Additional Information

Comestri not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid, and so we flex to ensure we provide the environment to suit that. You’ll genuinely have the chance to make a difference and won’t get lost in the crowd. 

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