Comestri is a global SaaS company with offices in Sydney, Hong Kong, Vietnam, the Philippines, and London. For over a decade, we have helped retailers, wholesalers, manufacturers, and distributors consolidate, orchestrate, and publish product information wherever customers touch their brand.

At Comestri, we do things differently. We attribute our success to hiring the best people and ensuring our people enjoy doing what we do in a nurturing and supportive environment. We’re bold, not traditional, and we’re certainly not perfect

Job Description

You will be responsible for resolving complex technical problems by providing Level 3 support as well as technical services to project delivery for our Flow middleware clients. This role is virtually client-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure.  You will also be responsible for identifying areas to improve the stability of Flow, suggest better tooling and automations to increase the technical efficiencies within the Support Business Unit.

Qualifications

  • Commercial hands-on experience with coding.
  • API definitions, specifications, and databases.
  • Prior experience with Troubleshooting Windows Server applications.
  • Strong understanding of Relational database (SQL Server).
  • Technical support or development for high-traffic web/cloud-based systems.
  • Experience developing/integrating REST API.
  • Experience deploying middleware solutions.
  • Working with applications deployed on AWS infrastructures.
  • ITIL Incident and Change management demonstrated practice is highly regarded.
  • Previous exposure to an environment where you had to be a quick learner and get up to speed on using and implementing new software.
  • Previous experience working as a member of a growing team and company.
  • Experience in eCommerce or retail industry.

You Naturally Live and Breathe our Core Values!

  • One Team – You share accountability for delivering team outputs while helping and supporting colleagues in their work. You demonstrate respect for the opinions and views of others. You contribute to an environment where differences are valued and encouraged.
  • Creative Freedom – You try new problem-solving, seeking ideas and suggestions from others as appropriate. You challenge the status quo by continuously reviewing personal work processes and questioning traditional or established procedures to make suggested improvements.
  • The Experience – You operate from a “best of self” core with characteristics like kindness, compassion, tolerance, and integrity.  You hold yourself accountable for outcomes, good and bad. You don’t pass the buck and you take ownership for getting things done.  You express sincere gratitude and praise for colleagues and client’s good work and extra effort.
  • Client-First – You raise the profile of client issues internally, encourage others to consider the client’s perspective in internal forums. You follow through on client commitments despite time pressures or obstacles. You respectfully challenge decisions when you think they aren’t in the client’s best interest, even when doing so is uncomfortable.

Additional Information

We are a Diverse Bunch
We have an opportunity to build a great company and believe that diverse, inclusive teams will create the best outcomes for our clients, partners, colleagues, and our company.  We welcome everyone to be part of our story.

Our Commitment
We are committed to diversity and welcome applications from people who have a disability, LGBTIQ+, candidates of all ages, candidates without university degrees, and people of culturally diverse backgrounds, including Aboriginal and Torres Strait Island descent.

Why Comestri?  
Comestri not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid, and so we flex to ensure we provide the environment to suit that. You’ll genuinely have the chance to make a difference and won’t get lost in the crowd.

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