Ready to jump on board the next big thing in eCommerce? Comestri is the engine driving a retailer’s eCommerce strategy and execution. Our platform is an eCommerce data orchestration engine, enabling the unified commerce ecosystem. It allows brands to centrally manage their eCommerce operations.

At Comestri, we do things differently. We attribute our success to hiring the best people and ensuring our people enjoy doing what we do in a nurturing and supportive environment. We’re bold, not traditional, and we’re certainly not perfect.

Job Description

What you will be doing

At Comestri we pride ourselves on dedication to clients and our partners are no exception. Partner Success Management is responsible for ensuring partners can onboard efficiently, escalate concerns easily, and ultimately deploy Comestri successfully to their customers

You will be responsible for driving partner adoption and success by managing the relationship with our network of technology and implementation partners in Australia, driving them to introduce Comestri to their customers, and ensuring they have all the support they need.

  • Build, nurture and maintain relationships with Comestri’s partners in Australia.
  • Be attentive to partner needs at all times and identify up-sell opportunities.
  • Being responsible for identifying key joint strategies for revenue acceleration, and referring leads to the Comestri sales team.
  • Developing and executing partner success plans, as well as tracking and reporting on key metrics to ensure adoption and success.
  • Represent Comestri at conferences and industry events.
  • Coordinate joint marketing materials and events with partners.
  • Guide partners through Comestri training and learning tracks.
  • Consolidate feedback from partners on areas for product and service improvements

Qualifications

An idea of the type of skills we are looking for

  • Solid commercial experience in partnership management, client management, or a business development role.
  • Demonstrable excellence in delivering a fantastic customer and or partner experience.
  • Strong presentation and communication skills (verbal and written) as well as executive presence.
  • A keen eye for detail and ability to work closely with a range of local and remote teams.
  • Experience working with partners through account management, product management, program management, and business development engagements
  • Proven ability to collaborate and build strong relationships with partners at a senior level
  • Demonstrated experience working and communicating with multiple stakeholders and cross-functional teams
  • Experience in providing training to sales and implementation staff
  • Exception analytical and problem-solving skills, including the ability to figure out how things should work, and to identify patterns and trends
  • Proven success in a high-growth collaborative team

You Naturally Live and Breathe our Core Values!

  • One Team – You share accountability for delivering team outputs while helping and supporting colleagues in their work. You demonstrate respect for the opinions and views of others, and you contribute to an environment where differences are valued and encouraged.
  • Creative Freedom – You try new problem-solving, seeking ideas and suggestions from others as appropriate. You challenge the status quo by continuously reviewing personal work processes and questioning traditional or established procedures to make suggested improvements.
  • The Experience – You operate from a “best of self” core with characteristics like kindness, compassion, tolerance, and integrity.  You hold yourself accountable for outcomes, good and bad. You don’t pass the buck, and you take ownership for getting things done.  You express sincere gratitude and praise for colleagues and clients’ good work and extra effort.
  • Client-First – You raise the profile of client issues internally, encourage others to consider the client’s perspective in internal forums. You follow through on client commitments despite time pressures or obstacles. You respectfully challenge decisions when you think they aren’t in the client’s best interest, even when uncomfortable.

Additional Information

Our Commitment
We are committed to diversity and welcome applications from people who have a disability, LGBTIQ+, candidates of all ages, candidates without university degrees, and people of culturally diverse backgrounds, including Aboriginal and Torres Strait Island descent.

Why Comestri?  
Comestri not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid, and so we flex to ensure we provide the environment to suit that. You’ll genuinely have the chance to make a difference and won’t get lost in the crowd.

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