Comestri is a global SaaS company with offices in Sydney, Hong Kong and London. For over a decade, we have helped retailers, wholesalers, manufacturers, and distributors consolidate, orchestrate, and publish product information wherever customers touch their brand.

At Comestri, we do things differently. We attribute our success to hiring the best people and ensuring our people enjoy doing what we do in a nurturing and supportive environment. We’re bold, not traditional, and we’re certainly not perfect.

We are a Diverse Bunch
We have an opportunity to build a great company and believe that diverse, inclusive teams will create the best outcomes for our clients, partners, colleagues, and our company.  We welcome everyone to be part of our story.

What you will be doing
You will be responsible for resolving complex technical problems for customers and partners in the Comestri platform by providing Level 3 support as well as technical services to project delivery.

You will also get the opportunity to identify areas to improve the stability of the Comestri and platform, suggest better tooling and automations to increase the technical efficiencies within the Support Services Department.

An idea of the type of skills we are looking for

  • A good understanding and hands-on experience with a coding language like Ruby on Rails.
  • Proficient in SQL.
  • Comfortable with troubleshooting web application in Linux environment.
  • Familiar with Relational database (Postgres).
  • Technical support or development experience for high traffic web/cloud-based systems.
  • Technical support or development experience for back-end data processing systems.
  • Understanding of how to diagnose issues and validate fixes in a distributed environment.
  • Excellent written and oral communication.
  • Experience working with REST/SOAP APIs.
  • Experience working with applications deployed on AWS infrastructures.
  • ITIL Incident and Change management demonstrated practice is highly regarded.
  • Well organised with the ability to multi-task.
  • Build and maintains a positive, collaborative relationship across all disciplines, while ensuring that key business drivers are addressed.

The essential attributes you need to be successful

  • Communication Skills – You have an ability to articulate key messages clearly and explain technical concepts to a non-technical audience.  You can converse easily with everyone from end-users to C-level executives.  You love being in front of customers and helping them get excited and successful with our technology.
  • Love for the Customer – You are willing to find out what the customer wants and needs and to act as well as develop accordingly.  You have the customers interests at heart and works on anticipating these.
  • Humble, Practical, Can-Do Attitude – you’re not afraid to roll up your sleeves and do the grunt work associated with building our company and our team.
  • Solution Driven – you have a demonstrated passion for diving into technical issues, troubleshooting, and then simplifying the solution to solve customer problems.  You have an interest in empathising with the customer to the extent of wanting to understand the customer’s product data to drive a solution.

Our Commitment
We are committed to diversity and welcome applications from people who have a disability, are LGBTIQ+, and people of culturally diverse backgrounds, including Aboriginal and Torres Strait Island descent.

Why Comestri?  
Comestri not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid, and so we flex to ensure we provide the environment to suit that. You’ll genuinely have the chance to make a difference and won’t get lost in the crowd.

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