Keeping staff employed and stock turning over during ongoing lockdowns is a major concern for retailers of all sizes. “Dark stores'' are not a new concept. With the right tools and technology in place, converting your retail stores to dark stores can help keep staff employed, turn over stock and provide an exceptional brand experience for your customers.
Customer reviews contain powerful consumer insights, and tapping into them can shed light on changes you can make to ensure a better experience for all of your customers going forward. We sat down with Trustpilot to understand why reviews really matter.
Comestri advocate and long-term client Jay Munro, Munro Footwear Group CEO sat down with Inside Retail and Comestri’s own Frank Nesci to talk all things dark stores and ship from store functionality.
Consumers expect retailers to understand their needs and how they like to shop. As they move their way through their shopper journey, from discovery to purchase, fulfillment to shipments, through to returns and refunds, customers expect a consistent and seamless shopping experience across all channels and touchpoints. Enter Unified Commerce.
2021 will no doubt bring many challenges. While the past 18 months have been difficult, many retailers embraced the new world we were forced into and made the necessary changes to set themselves up for the best chance of success this year and beyond.
With 67% of customers using multiple channels to complete a single transaction, retailers need to ensure that each channel is shoppable. Allow customers to check out when and where it suits them for a better customer experience.
As shopping behaviours continue to evolve, the delivery experience can often be the only physical experience a customer has with your brand. Make sure you get it right!
When every tiny detail counts, your product content must be thorough. Structured data makes products more discoverable, emotive content makes products more appealing and descriptive content makes products more appealing. Check out our pro tips here!
Today we find ourselves in a truly global market, where the playing field has leveled and global borders are no longer a barrier. Check out this whitepaper to learn how AI translation technology, coupled with a PIM, can help retailers streamline their global offering and sell into established and emerging markets.
We sat down with Bionic Digital’s Peter Ratcliffe to bring you these 5 questions to ask yourself before diving down the Click & Collect rabbit hole!
Prioritizing customer data is fundamental to retail recovery. Understanding your relationship with your customers, how you capture their data and how that data can be used to recover revenue should be on top of your priority list. We spoke with Emarsys to learn more.
We sat down with Melbourne-based AI tech startup, Okkular, to understand how they leverage AI and deep learning to improve customer experience, reduce costs and drive sales with product tagging.
Despite a challenging year for UK retail in 2020, ecommerce managed to perform above and beyond expectations. Check out our infographic for some key stats, or download the eBook for the full story.
In this report, we look at the industry’s biggest sale days - Black Friday through to Cyber Monday (Cyber Weekend) and December / Boxing Day to paint a comprehensive picture of the season that was.
Checkout the Retail Returns whitepaper by 5874 Commerce to discover how returns impact the ecommerce experience, and what you can do to optimize it!
First time shoppers may be hesitant, reluctant, and a little bit anxious. Retailers need to understand their concerns, and plan their customer journey accordingly. Here are some quick tips to help you help our newest disciples!
What effect will the current lockdown have on the festive season, and will ecommerce continue to thrive when we can once again venture outside? Check out the eBook for some tips on what retailers can be doing now to ensure their success.
Are you ready for an OMS or Distributed Order Management (DOM) system? If you're customer-obsessed and want to offer a seamless omnichannel experience, read on...
In this eBook, we explore the differences between the two systems, the benefits and the top reasons to implement a Distributed Order Management System.
In 2019, Marketplace sales accounted for 58% of all web sales globally. As Marketplaces continue to dominate ecommerce, we take a look at the key statistics retailers need to know about these fast-rising sales channels.
Comestri Co-founder Frank Nesci contributes his thoughts on how retailers can survive this pandemic, urging retailers to completely rethink the role of their stores and transform them into mini distribution centres.
2020 has been a game changer for the future of retailing. Online shopping has been thrust in the spotlight and retailers are searching for short term initiatives to survive the crisis. Here are some actions retailers can do now to keep the conversions coming.